Warranty & Return Information
KYSEK offers a wide range of products providing you with real outdoor solutions that enhance time spent in the woods or on the water. Our team wants to make sure you love your product as much as we do. If for some reason you are not 100% satisfied with your KYSEK purchase, you may return it for a full refund within 30 days of purchase. For products purchased directly from a KYSEK authorized dealer, their return policy applies – please contact them directly for more information.
You can return you product(s) up to 30 days from the original purchase date. All merchandise must be unused/unworn and returned in the original packaging. Please include a copy of the original receipt of purchase, if possible. A full refund for the price of the merchandise will be automatically applied to your credit card or original method of payment within 7-14 days. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
No refunds will be given on merchandise returned after 60 days of the original purchase date. In addition, we do not accept returns or exchanges on merchandize that has been personalized such as tumblers with company logos, monogrammed canvas bags, etc.
Please contact the KYSEK customer service department at 855.385.8800 or firstname.lastname@example.org to set up your return. To avoid any delays, please include a copy of your original receipt with returned merchandise. This return policy only applies to products purchased directly from KYSEK Ice Chest via phone, warehouse, or website.
5-Year Limited Warranty
KYSEKTM Ice Chests and KYSEKTM Tumbler Series products carry a 5-Year Limited Warranty against manufacturing defects. This warranty applies to the original owner and is void if the product is used commercially, structure of the ice chest is altered or put through more than the physical limits of the material used, or damaged as a result of an abnormal use. Normal wear and tear is not warranted.
3-Year Limited Warranty
KYSEK RoverTM & KYSEK TrekkerTM products carry a 3- Year Limited Warranty. This warranty applies to the original owner and is void if the product is used commercially, structure of the ice chest is altered or put through more than the physical limits of the material used, or damaged as a result of an abnormal use. Punctures and normal wear and tear is not warranted.
The KYSEK warranty does not include any manufacturing responsibilities for any incidental or consequential damage from the use of the cooler. If the warranty does apply the manufacturer will repair or replace at KYSEK’s discretion.
KYSEK reserves the right to change products and designs without acquiring any obligation to incorporate such changes into already completed product, or those in the property of dealers or consumers. Products repaired or replaced within the terms of this warranty may or may not incorporate these changes.
Damaged must be returned directly to the KYSEK Distribution Center, in the original box or similar cardboard packaging. A copy of the original sales receipt and the Return Authorization Number(RA#) must be included with the product.